There is information and then there is knowledge that produces results. And with the constantly accelerating change in technology and business every organization can use knowledge to make the right decisions. David Consulting Group publications help you gain the right understanding on a variety of relevant and crucial topics in software sizing, software measurement, software process improvement and IT performance improvement.
Find out why the world’s leading corporations and government agencies download DCG publications and make them an indispensable part of their research and decision-making process. That same advantage can be yours. These publications include Articles, Presentations and Podcasts. Books by DCG authors are available from Amazon.com and other booksellers.
Click on any of the links below to read or download your free publication. If this is the first time you are clicking on the links below, you will be asked for your contact information as part of the free registration process just once and then you can come back to this site any time and access additional information.
| Articles |
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- Why can't we estimate better?
Sheila Dennis & David Herron
Everyone agrees that software estimating continues to be an ongoing problem for IT managers. Sometimes there is a perception that an estimation model is a black box with a magic process from which the absolute answer appears, when indeed, an estimate is just that – an estimate. We need to reframe our thinking about estimating and view it as a vehicle to manage customer and management expectations based on the best available information at that point in time.
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- One Size Fits...Someone other than Me
Tom Cagley, VP, IT and SP Improvement
Changing human behavior and software engineering mechanics is a messy business despite the theorists’ best efforts to define a single model that can best guide organizations. This is because both are inherently non-linear, if for no other reason than humans are involved. It is well known that any system no matter how carefully constructed is inherently non-linear if it includes humans and that combining two or more non-linear systems will yield chaos (eventually). To read more, download now.
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- Turning perfectly good words into numbers
Tom Cagley, VP SW Measurement
Have you ever been presented with a set of requirements and been asked to size and estimate the project? Turning Perfectly Good Words into Numbers presents a set of semantic techniques for converting software requirements into function points (size) much earlier in the development lifecycle than thought possible. Quick and Early Function Points, and extension of standard function point analysis techniques, provide a basis for applying many of the same techniques for sizing that would work anytime in a project. Sizing quickly and early in the life cycle using concepts you learned in grade school like sentence diagramming from English class creates a scenario for estimators and project managers where life could not get much better!
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- Developing the Future CIO
David Herron & Marilyn Edelson
A recent report from the Society for Information Management Advanced Practices Council, “Grooming the 2010 CIO", predicted a shortage of qualified CIOs in the years ahead. In this thought-provoking article learn to spot potential CIOs and help your organization prepare for the future.
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- Are CMM Program Investments beneficial?
Galin and Avrahami
A review of the literature on CMM program
investments indicates that they improved
performance consistently for seven
common software development
metrics. Article by Daniel Galin, Ruppin Academic Center; Motti Avrahami, Lipman Electronic Engineering.
Copyright 2006 IEEE Software Nov/Dec Issue, available here by permission from IEEE Software.
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- VENDOR SELECTION: A RECIPE FOR SUCCESS
Koni Thompson Houston, DCG
When asked about their recent outsourcing experiences, most company representatives say selecting the right vendor is paramount to success. But how can you be sure you have the right vendor to meet your needs?
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- METRICS AND GOVERNANCE IN OUTSOURCING
Tom Cagley, Vice President, Process Improvement &
Successful outsourcing arrangements require that all parties pay continuous attention to the goals of the engagement. But the phrase "continuous attention" is nearly an oxymoron, given the differing corporate cultures, short attention spans, and competing channels of information involved in outsourcing. Contracts often contain one or more tools intended to focus the parties' attention, typically as a portion of the governance covenantts. The tools currently in vogue include metrics, service-level agreements, balanced scorecards, and CMMI goals.
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- PROPERLY FRAMING SERVICE LEVEL AGREEMENTS
David Herron, DCG Founder
Service level agreements (SLAs) are one of the most critical components of an outsourcing arrangement. When properly designed and executed, SLAs drive desired behaviors, monitor performance and guide the governance of contractually agreed objectives...
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- A PRESCRIPTIVE TEMPLATE FOR OUTSOURCING
Koni Thompson Houston, DCG
The Software Engineering Institute's (SEI) Capability Maturity Model Integration (CMMI(R)) identifies tasks and activities that provide a framework for advancing an organization to various levels of process reengineering and maturity.....
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- Controlling Software Acquisition Costs With Functi
Ian Brown
Too often, organizations that contract for software development services are at the mercy of vendors for cost and schedule estimates. Once a program office releases a request for proposal (RFP) for software development, it must somehow evaluate the
validity of cost and schedule estimates that come back with the proposals. Or, a program might have a limited budget or schedule but not a clear understanding of what amount of development is actually feasible within these limitations. This article
proposes an approach that can help buyers of software take control of this situation by providing the ability to objectively
evaluate software development proposals, select the best value for their needs, and effectively manage acquisition costs from kickoff to product delivery.
Reprinted by permission of the author
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- Using Peer Review Data to Manage Defects
Steve Lett
Peer reviews, in particular software inspections, have become accepted within the software industry as a cost effective way of removing defects as early as possible in the software development cycle.[1] The peer review process is also quite easy to measure. However, relatively few software project managers take an active interest in the data from the peer reviews taking place on their project and miss a golden opportunity to identify potential product defect issues and take corrective action. This article describes one way in which peer review data can be utilized for managing software defects in much the same way cost and schedule data are used to manage project budget and schedule commitments.
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- FP Counting in a Real-Time Environment
David Garmus
This article addresses the IFPUG extension of Function Points as a metric into the real-time systems environment. The Function Point metric is currently being applied successfully as a measurement tool by a large number of organizations in the real-time environment.
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- Managing Organizational Change
David Herron
This is the companion white paper to the "Managing Organizational Change" webinar. Read about the hard reality that some improvement programs can and do fail but also how you can manage to receive the benefits of a successful Software Process Improvement program.
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- Agile & Declaration of Interdependence: A new appr
Michael Harris
There has been much said and written about the mythical “conflict” between the values and principles of the Manifesto for Agile Software Development and those of Software Process Improvement embodied in Models such as CMMI. However, there is increasing experience (and evidence at SEPG and other conferences) that shows that both sets of values and principles can be combined to deliver more value to an enterprise than either one on its own. A less well known descendant of the Agile Manifesto is the Declaration of Interdependence (DOI) (www.pmdoi.org) which seeks to extend the Agile Manifesto to non-software products, project management and management in general.
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- Put me in Coach I am ready to play!
David Herron
Have you noticed an increase in the number of articles on professional and personal coaching? What exactly is professional and personal coaching? Who are these coaches, and who is getting coached? To learn more about coaching, download this article.
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- How Coaching Helps IT Teams
David Herron, Mike Harris and Marilyn Edelson
The ever changing environment for the successful management and delivery of business solutions has created many challenges for software development teams. Leading edge companies are discovering that training augmented by either one-on-one executive coaching and/ or team coaching is frequently necessary and one of the most cost-effective ways to manage.
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- Improved Performance...From Process Improvement
David Garmus and Stasia Iwanicki
This article, Improved Performance Should be Expected from Process Improvement, was originally published in the Software Tech News, Vol. 10, No. 1, March 2007.
Improved performance in software development can be achieved by investing in best software development practices. Results can be measured by reduced project duration, decreased effort and better delivered product quality. This article will discuss how one organization identified the improvements by using a combination of quantitative measures and qualitative values. Based on the knowledge gained, the organization has utilized the results to advance their process improvement programs and improve their development practices throughout.
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- Defining ITIL Key Performance Indicators
Diane Bloodworth & David Herron
Implementing ITIL yields many benefits as a common language, service structure and methodology are applied to your IT processes. Adding key performance indicators to ITIL helps you quantitatively manage your ITIL processes at a high level.
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- Effective Measures for Project Managers
Michael Harris and David Herron
Software Project Managers have many responsibilities ranging from managing customer expectations to directing internal resources towards a successful software build. That said, their easiest path to a quiet life is to design, develop and deploy software on time, on budget and with a high degree of quality. Why, then, do industry publications continue to unveil stories about failed projects and the financial impact they have had on the organization? Of course, not all projects fail. When we do read about successes we learn that these projects were well managed and effectively controlled. So what is missing or what is the gap between project success and project failure?
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- The Miracle in Detroit: Putting the ROI into ITIL
SolidCore Systems
How do you put the ROI in ITIL? That is the question many IT organizations are grappling with today. This article is
based on conversations with IT executives in Fortune 2000 companies, all of whom see value in using the ITIL
framework, but are trying to figure out where to start, how to quantify benefits, how to justify it at a business level
and how to make a smooth transition into an ITIL world. We were on a quest to find the answer and one day, sitting
in the office of a senior executive at one of the largest companies in Detroit, the answer presented itself. We call this
the “Miracle in Detroit” and we want to share it with you.
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- Customer Satisfaction – Measuring the Rate
Tom Cagley and David Herron
There are any number of reasons why IT organizations execute a formal customer satisfaction survey. Regardless of the reason the goal is to transfer measurement of customer satisfaction from a post-facto critique into a proactive process improvement tool. Read how DCG helped a key client measure customer satisfaction as a measure of process improvement.
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- Myths of Outsourcing - Cutter Consortium
Thomas M. Cagley, Jr. - DCG
As organizations use outsourcing to manage numerous factors ranging from
cost containment to capacity management, it’s clear that the use of sourcing as both a tactical and strategic tool is not a short-term phenomenon. Time and experience have led to the accumulated outsourcing lore, which is based on a mix of opinions, facts, and urban myths.
This Executive Report aims to help separate fact from fiction.
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- CAI State of the Practice Interview
ITMPI Journal
Read this informative interview with DCG founder and industry expert, David Garmus
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- News Story on CCH Canada Appraisal by DCG
Murray Townsend
Copyright "The Bottom Line" December 2006. Read about CCH's Canada's successful experience in getting to CMMI Level 3 with DCG help.
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- Identifying your Organizaton's Best Practices
David Herron and David Garmus
Published in CrossTalk Magazine, this detailed article discusses how organizations strive to improve the design, development, and delivery of software solutions and depend on an effective combination of
processes, tools, and methods. Finding the right combination requires careful analysis of the variables that influence
gains in productivity and quality. By utilizing industry benchmark data and performance indicators, organizations can collect
and analyze their own data to determine the combination of processes, tools, and methods that provide the greatest impact
on their performance. This article reports on three client case studies that incorporated various measurement techniques to
determine best practices.
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- IT Metrics and Benchmarking Vol 2
David Garmus, Guest Editor, Cutter IT Journal
This issue of Cutter IT Journal is a follow-on to the prior Vol 1 issue, which offered ideas on the management, development, implementation, and maintenance of IT metrics. In this issue we introduce process improvement and guidance on the management, development, implementation, and maintenance of a measurement process that recognizes process improvement.
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- Introduction to Function Points
Sheila Dennis and David Garmus
The industry standard metric of software functional size is clearly explained in this updated article published recently in software industry journals and magazines. Recently published in the DOD Software Tech News, June 2006, Vol. 9, #2 Issue.
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- IT Metrics and Benchmarking Vol 1
David Garmus, Guest Editor, Cutter IT Journal
Many organizations today are attempting to realize the benefits of IT metrics and benchmarking — some successfully and some not so successfully. This edition includes various articles from experienced practiioners who share these useful experiences for the readers benefit.
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- CAI State of the Practice Interview
ITMPI Journal
Read this informative interview with DCG founder and industry expert, David Herron
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- FP Lite - An Alternative Approach to Sizing
Sheila Dennis and David Herron
Past criticisms of FPA have included concerns that it takes to long; it requires too much detail; it is too difficult to implement; and it costs too much. A recent study has shown that an adaptation of the FPA methodology – FP Lite™ – is a reasonable alternative to the detailed FPA method, and in fact, addresses many of the criticisms that have been levied in the past. This paper introduces the FP Lite™ methodology in correlation with two studies designed to statistically understand the accuracy of the FP Lite™ methodology in contrast to the detailed FPA method.
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- Principles of Sizing and Estimating Using Function
David Garmus
Understand the basic principles of sizing and estimating as related to using the function point metric. Originally published in the DOD Software Tech News, June 2006, Vol. 9, #2 Issue.
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Read Full Article |
If you are interested in more free publications like these, review the latest index below and let us know about your specific interest area by e-mailing us at info@davidconsultinggroup.com and we will get back to you right away!
| Presentations |
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- Function Point Primer
Sheila Dennis, VP, Software Sizing Practice
This webinar presentation provides an introduction and overview of function point counting, the industry standard software sizing metric.
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Download Now |
- How do you measure the Value of IT?
Mike Harris, President, DCG
• Abstract: This webinar presentation reviews the most frequently used financial and non-financial measures of IT value.
• All measurements, including IT value measurements, are only useful and worth making if they are used to guide decisions.
• This means that all measurements have to be available to or, better, regularly presented to decision makers.
• •In the context of businesses making decisions based on the value of IT, this means that IT must regularly present its measurements to the business decision makers. •Different decision makers require different information and different levels of detail of the same information. The webinar will propose some ways of presenting value information for decisions. This webinar is based on Chapter 2 of “The Business Value of IT” by Michael D.S. Harris, David Herron and Stasia Iwanicki (Auerbach, March 2008).
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Download Now |
- VVF Webinar: Does One Size Fit All in Process Impr
Tom Cagley, VP IT and Software Process Improvement
Changing human behavior and software engineering mechanics is a messy business despite the theorists’ best efforts to define a single model that can best guide organizations. This was presented by DCG in a recent webinar.
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Download Now |
- IT Value Webinar: What businesses should expect fr
Mike Harris, President, DCG
This presentation makes current IT best practices accessible and understandable to business managers. Too often, IT projects and operations fail because business expectations are unrealistically high in terms of what can be achieved in a given time at a given quality and budget. And too often, IT providers have unreasonably low expectations regarding the same. What is lacking on both sides is a knowledge of what can be realistically achieved by combining a clearly prioritized set of business needs with well-established IT industry best practices. This presentation provides an overview of COBIT, ITIL and CMMI and explains how the three can work together to help address these issues. See also the webinar recording of this presentation on the Webinar Archive page.
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Download Now |
- CMMI Metrics - Establishing a Compliant Program
Pat Eglin
This presentation, given at a recent DCG / MKS Webinar outlines the considerations and issues to address in implementing CMMI Level 3 measurements.
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Download Now |
- Implementing a Software Measurement Program
David Garmus
Learn the fundamental elements of a software measurement program that supports your business success. Given at a recent CAI global webinar.
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Download Now |
- CMMI Enforcement - MKS Integrity
MKS
MKS Integrity has been configured with DCG CMMI templates and methods and been used effectively to manage CMMI implementations. This presentation discusses the benefits of using MKS Integrity in a CMMI enforcement role.
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Download Now |
- Implementing Lean in CMMI
Tom Cagley, VP IT and SP Improvement
Presented at the TAMPA and ATLANTA Spins.
Implementing the CMMI can take many paths. Paths range from classic plan driven implementations to implementations that embrace agile practices. Regardless of the path you have chosen embracing lean philosophies can fundamentally improve the effectiveness, efficiency and acceptance of the processes you implement. The presentation will discuss implementing the CMMI leveraging the seven philosophies of lean software development.
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Download Now |
- Performance Benchmarking for the Bottom Line
Tom Cagley, DCG
This presentation was orginially presented on a joint DCG/CAI webainr in October 2007. This presentation discusses how measurement and benchmarking's ultimate purpose is to support the business mission of profit generation.
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Download Now |
- Managing Organizational Change
Marilyn Edelson, David Herron, Cheryl Lamphire
Webinar presentation slides
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Download Now |
- Fast Track your CMMI Adoption
Mike Harris, DCG & James Winder, MKS
In this presentation, Michael Harris, President of DCG shares the DCG approach to accelerated CMMI adoption, including the firm’s “Fast-Track” CMMI action planning approach. James Winder MKS ALM also illustrates how application lifecycle management can support accelerated CMMI adoption.
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Download Now |
- Agile Approach to Process Improvement
Michael Harris and David Garmus
This webinar presentation by Michael Harris (President, David Consulting Group) and David Garmus will discuss how an agile approach to software process improvement (SPI) can be structured and why and how software process improvement projects can and must deliver recognizable value. Using examples from a current project, they will demonstrate that software process improvement projects, such as CMMI® implementations, can positively benefit by adopting an iterative "Agile" approach. Typically, most SPI projects are planned as waterfall projects using a sequential approach rather than an iterative approach. Implementing an SPI project in an organization that is following an agile implementation methodology can be faster and more productive than the same SPI project in an organization using the traditional waterfall model. To facilitate discussion of how an agile approach to software process improvement can be structured, SCRUM will be used as the example.
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Download Now |
- DCG ITIL Webinar - Determine Best Fit
Mike Harris, DCG
Linking IT to your business strategies provide you with a competitive edge. That is where the ITIL framework comes in. ITIL 3.0 Update.
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Download Now |
- How coaching helps IT Teams
David Herron & Marilyn Edelson
This presentation from the DCG webinar of the same name, outlines how team and executive coaching can help distributed teams align across geographic and cultural boundaries to improve their performance.
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Download Now |
- Outsourcing-Off Shore Audit of Distributed Develop
Michael Harris
This presentation will illustrate an approach to a process audit of a distributed development group (onshore and offshore) and to under the ideas to consider when establishing a Master Services Agreement for the outsourced part of an onshore development group. Finally learn how to identify unintended consequences of a capability maturity mismatch between onshore and offshore.
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Download Now |
- Defining ITIL Key Performance Indicators
Diane Bloodworth & Tom Cagley
Implementing ITIL yields many benefits as a common language, service structure and methodology are applied to your IT processes. Adding key performance indicators to ITIL helps you quantitatively manage your ITIL processes at a high level.
To view this presentation in a recorded webinar, go to the NEWS/Webinar Archive section of the DCG website.
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Download Now |
- Paving the Road to a Software Measurement Program:
Janet Russac, CFPS, CSMS (Level 3), DCG
Presented at the IFPUG 2006 Conference in San Diego, CA, this presentation reviews the potential problems, pitfalls, obstacles, etc. experienced in implementing and sustaining measurement programs and discusses how to avoid or prevent those problems from the onset. In addition, an examination of best practices that have worked well in organizations and that can be used by others in also included.
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Download Now |
- Extracting Real Value from Process Improvement
Tom Cagley
Presented at the 13th Annual International Software Conference on Quality, this presentation discusses the various process improvement and productivity models and how to extract value from whichever model you choose
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- Balanced Scorecard - The Answer is Clear!
Sheila Dennis
Presented at the International Software Measurement Conference in 2006, this presentation overviews the Balanced Scorecard approach, its benefits and how functional sizing supports scorecard effectivness for clear and objective reporting
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Download Now |
- Latest Industry Data Presentation IFPUG 2003
David Garmus
Understand the latest industry benchmark data available and how it affectes your software development activities. Presented at the IFPUG conference 2003.
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Download Now |
If you are interested in more free publications like these, review the latest index below and let us know about your specific interest area by e-mailing us at info@davidconsultinggroup.com and we will get back to you right away!
| Books |
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- Function Point Analysis: Measurement Practices for
David Garmus and David Herron
Function Point Analysis: Measurement Practices for Successful Software Projects is a comprehensive presentation of the principles of function point analysis (FPA) and a guide to its effective use in managing the development and deployment of software. Written for both information technology (IT) practitioners and managers, it describes how to use this proven-but-underutilized software-sizing metric to achieve successful software projects.
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Order Now
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- The Business Value of IT: Managing Risks, Optimizi
Mike Harris, David Herron, Statsia Iwanicki
Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT’s value, and potentially find extra value you didn’t know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs.
Order your copy now at CRC Press Online. Enter Code JAF05 for an additional 15% Discount.
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Order Now
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- Measuring The Software Process: A Practical Guide
David Garmus and David Herron
This timely book offers readers the opportunity to more fully understand the value of software measurement and provides extensive details of the Function Point Counting methodology.
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Order Now
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- IT Measurement: Practical Advice from the Experts
International Function Point Users Group
With Contributions by Capers Jones, Howard Rubin, David Garmus, Lawrence Putnam, and Elizabeth Clark
The accurate, quantitative measurement of software quality and process performance is rapidly becoming an essential part of competition in the ever-tightening software marketplace.
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Order Now
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| Podcasts |
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- Seven Deadly Sins of SPI-Sloth-SPAMCAST
David Herron & Tom Cagley
SPaM CAST TEN features an interview with David Herron of the David Consulting Group (www.davidconsultinggroup.com). David and host, Tom Cagley, discuss Sloth, one of the Seven Deadly Sins of Software Process Improvement. Listen to this interesting discussion about process improvement unsually framed.
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Download Now |
- SPaMCAST Four: CMMI® and Six Sigma: Friends, Foes
SPAMCAST - Tom Cagley
SPaMCAST Four features an interview with Stasia Iwanicki of the David Consulting Group (www.davidconsultinggroup.com). Stasia and host, Tom Cagley, discuss the how the CMMI and Six Sigma interact. The discussion provides information for organization to decide which model makes sense and whether they can be applied at the same time. The discussion touched on the issue of whether a craft or factory model is healthier as a model for an information technology organizations in the 21st century.
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Download Now |
If you are interested in more free publications like these, review the latest index below and let us know about your specific interest area by e-mailing us at info@davidconsultinggroup.com and we will get back to you right away!
|
Sizing and Software Measurement articles available |
Author |
Published/Presented at |
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Estimating Software Earlier and More Accurately |
David Garmus & David Herron |
SD magazine 1996 |
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Using Functional Metrics to Govern Outsourced Applications |
David Garmus & David Herron |
DCG Website |
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Function Point Counting in a Real-Time Environment |
David Garmus |
DCG Website |
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Sizing and Software Measurement presentations available |
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Agile Development and its impact on Productivity |
David Garmus |
Better Software Conference 2006 |
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Countflation |
Steve Keim |
IFPUG 2006 |
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When Good numbers go bad |
Tom Cagley |
IFPUG 2006 |
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Managing and Measuring Functional Requirements |
David Herron; Koin Thompson |
UML World; PSQT Las Vegas 2006 |
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Software Sizing; There is an Easier Way |
David Herron |
ASM-2002,Better Software-2005 |
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Estimating Software Earlier and More Accurately |
David Herron |
CASMA, 2002,PSQT North 2002 |
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Navigating Your Way Through Service Level Agreements |
David Herron |
Outsourcing India Conference |
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Is That Your Final Answer? The Need for Auditing Your Measurement Program |
David Herron |
ESEPG 2002 |
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Evolving Standards in Function Points / Lines of Code |
Koni Thompson |
Intl Forum on COCOMO & Software Cost Modeling |
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The Latest Industry Data for Application Development and Maintenance |
David Garmus |
IFPUG 2003, SQNE 05 |
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IT Measurement Programs: Why, What and How |
Janet Russac |
FGTC 2003:IFPUG 2005 |
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Metrics Program Start-up |
Sheila Dennis |
PSM |
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Project Sizing and Estimating: Using Functional Measures |
David Garmus |
PMIS ISSG CIN |
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Software Process Improvement and IT Improvement articles available |
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Vendor Selection: A Recipe for Success |
Koni Thompson |
DCG Website |
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Attention as an Asset in Outsourcing |
Tom Cagley |
DCG Website |
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On Time In Budget, How Did You Do It? |
David Garmus & David Herron |
DCG Website |
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The Missing Manager Syndrome |
Koni Thompson |
DCG Website |
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Myths of Outsourcing (Cutter Executive Report Reprint) |
Tom Cagley |
DCG Website |
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Establishing Effective Service Level Measures |
David Herron |
DCG Website |
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A Prescriptive Template for Outsourcing |
Koni Thompson |
DCG Website |
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Human Interaction during testing on Two Continents |
Tom Cagley |
DCG Website |
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Avoid the Stockholm Syndrome in Outsourcing |
Tom Cagley |
DCG Website |
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Application Maintenance Outsourcing |
David Herron |
DCG Website |
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Which Outsourcing Lifecycle Activities Should I control |
Tom Cagley |
DCG Website |
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Software Process Improvement and IT Improvement presentations available |
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Performance Measurement of Applic Dev & Maint |
David Garmus |
SEPG 2005 |
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Reducing Gaps in Software Process Performance Through Identification and Implementation of Best Software Practices |
David Garmus |
QAI 2006 |
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Unintended Consequences of a Capability Maturity Mismatch—Evidence from a Quality Audit |
Mike Harris |
QAI 2006 |
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Traceability: A Radical Approach Based on User Involvement |
Tom Cagley |
ASQ |
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Identifying your IT Best Practices |
David Herron |
DCI Emploee Relationship Conference |
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Establishing a CMMI-Compliant Metrics Program |
Steve Lett |
ASM 2002;SEPG 2004;NJ SPIN 2005, Btw Sw 06 |
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What to Expect When an SEI CMM Level 5 Provider meets a Level 1 IT Organization |
Steve Lett |
IT Outsourcing DCI Conference |
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A Common Sense Approach to Statistical Process Control |
Steve Lett |
ASM 2002; SEPG 2002 |
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Function Point Analysis and the CMM |
Koni Thompson |
FP&IT Metric Summit |
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Establishing a World Class Measurement Program |
Koni Thompson |
FP&IT Metric Summit; SEPG 01 |
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Managing Your Outsourcing Contract through Metrics |
Koni Thompson |
ASM 2002;FP&IT Metric Summit |
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How to become your Customers SW Provider of Choice |
David Herron |
SEPG 2005 |
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