IT Performance Improvement Practice
While the other DCG practices are focused on the Software Application Development and Maintenance world, the ITPI Practice applies similar experience, skills and industry standards to help CIO’s and their IT Operations group improve their value contribution to their enterprise. The Practice focuses on several consulting service value propositions:
- Implementing ITIL processes through ITIL Consulting
- Auditing, analyzing and acting to minimize the gap between an enterprise’s business goals, its IT goals and the operational reality of the applications in production.
- Implementing effective and efficient IT Governance best practices
- Visualize, Leverage and Capture IT Value through the Business Value of IT Workshop
- Framework Integration - COBIT, CMMI, ISO, SPICE, and ITIL working in concert for the business
“At Walgreen Co., the Deerfield, IL, pharmacy chain has included its CIO on its management team since the late 1990s. That has helped Walgreen connect all its pharmacies via a single software system, which the IT department updates several times a year. The IT department depends on feedback and suggestions from pharmacists and other store employees in order to make changes. Jeffrey Rein, Walgreen’s CEO, says having the CIO on his leadership team sends a message to employees that they need to make providing this feedback a priority.
If you don’t involve the CIO in strategy meetings, you end up with systems that don’t serve the needs of your employees or customers,” says Mr. Rein.
One reason many companies haven’t worked closely with their IT departments is because IT professionals often struggle to explain what their departments do in language that business leaders understand, says Jerry Luftman, a professor at the Stevens Institute of Technology, in Hoboken, J.J. That has made it hard for non-techies to see the value that an IT department contributes to a company and creates the impression that IT leaders are too focused on bits and bytes.
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Business Value of IT Workshop - Available Now. Read Workshop Description...
The ITPI Practice, uses a set of Governance models and templates defined by the MIT Sloan School Center for Information Systems Research (CISR) which provides many benefits including IT governance, IT project governance, IT performance improvement, and strategic alignment. Services include:
IT Governance Design Framework
Enterprise Strategy and Organization
* IT Governance Arrangements
(Decision rights via monarchies, federal, etc.)
Business Performance Goals
* IT Organization & Desirable Goals
* IT Governance Mechanisms
(Committees, budgets, etc.)
IT Decisions:
- Principles
- Architecture
- Infrastructure
- Applications
- Investment
* IT Metrics & Accountabilities
* DCG Consulting Available