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Available free on the DCG
Website are numerous publications.
Today's spotlights
are all relating to outsourcing.
"A PRESCRIPTIVE
TEMPLATE FOR OUTSOURCING." The Software Engineering
Institute's (SEI) Capability Maturity Model Integration
(CMMI(R)) identifies tasks and activities that provide a
framework for advancing an organization to various levels of
process reengineering and maturity.....
"PROPERLY
FRAMING SERVICE LEVEL AGREEMENTS."
Service level
agreements (SLAs) are one of the most critical components of
an outsourcing arrangement. When properly designed and
executed, SLAs drive desired behaviors, monitor performance
and guide the governance of contractually agreed
objectives......
"VENDOR SELECTION: A RECIPE FOR
SUCCESS."When asked about their recent outsourcing
experiences, most company representatives say selecting the
right vendor is paramount to success. But how can you be sure
you have the right vendor to meet your needs?
Click
here publications
to download the full article...
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Newsletter Vol. No. 9, Sept. 25,
2007
METRICS AND GOVERNANCE IN
OUTSOURCING
by Tom Cagley, Vice President, Process
Improvement & Measurement, David Consulting
Group
Successful outsourcing arrangements require that
all parties pay continuous attention to the goals of the
engagement. But the phrase "continuous attention" is nearly an
oxymoron, given the differing corporate cultures, short
attention spans, and competing channels of information
involved in outsourcing. Contracts often contain one or more
tools intended to focus the parties' attention, typically as a
portion of the governance covenants . The tools currently in
vogue include metrics, service-level agreements, balanced
scorecards, and CMMI(R) goals.
The goal of governance
is to manage and reduce risk. However, a better practice is to
construct governance covenants that build and strengthen the
capabilities of both parties. CMMI(R), metrics, and scorecards
typically build capabilities and at the same time mitigate
risk. The choice of tool and the construction of the
governance covenants are as critical as the financial portions
of the contract.
All too often, contract personnel
without a thorough understanding of process or metrics develop
.....
Want to know more?
For the rest of this
article, "Metrics and Governance in Outsourcing," browse our
publications
section to download the full article...
 Getting from Good to GREAT Outsourcing
Relationships
Unique one day events in New York
(October 23) and Chicago (November 7)
Hear it all from
a group of outsourcing experts who, collectively, know it all.
For buyers and selected industry influencers only.
As
a special benefit to members of the DCG network, The
Outsourcing Institute is offering a 50% discount to
those who register for either the New York or Chicago event.
Simply type in DCG at the end of the online registration
form.
The Outsourcing Institute will hold full-day
events in New York and Chicago featuring case studies from
some of the country’s top companies, breakout sessions, and
intense networking opportunities---this is a can't miss
occasion.
Featured Speakers, New York, October
23
Maggie Miller, Senior VP and CIO, WARNER MUSIC
GROUP, “Getting it Right from the Start”
Jon Carrow,
Senior Director Information Systems, Outsourcing Operations,
WYETH “Outsourcing Gets You to Good; Co-Sourcing Gets You to
Great”
Amy Wernicki, External Sourcing Project Leader,
CIGNA “Raising the Bar When Multisourcing”
Rick
Nathanson, Founder and CEO, NATHANSON AND COMPANY “Why Do Some
Companies Leap to Outsourcing Excellence – and Others
Don’t?"
More
Information on New York Speakers and Agenda
Register
Now!
Featured Speakers, Chicago, November 7
Paul W. Nielander, Global Operations Manager,
Information Technology, Regional Director, JONES LANG LASALLE,
“Case Study: Outsouring an Entire IT Operation”
Linda
Merritt, Director of Human Resources, AT&T; co-founder of
the HRO Buyers Group – Large Markets, “Let’s Get Real:
Balancing Value, Cost, and Risk”
Julie Salganik, Senior
Consultant, VANTAGE PARTNERS, “Taking Outsourcing Governance
to the Next Level”
Scott Fuller, (previously) VP Global
Outsourcing, PITNEY BOWES, “The Keys to Global Outsourcing
Success”
More
Information on Chicago Speakers and Agenda
Register
Now!
Click
here for a video sample of a previous outsourcing event
UPCOMING EVENTS
DCG / MKS
Webinar:
Solving the Process Maturity Challenge: A CMMI
Case Study - October 4th, 2007, 1:00 pm - 2:30 pm
EST
Click
Here to Register!
DCG / CAI Webinar:
Benchmarking Performance for the Bottom Line -
October 11th, 2007, 11:00 am - 12:30 pm EST
Click
Here to Register!
DCG / CAI: Webinar:
A
Primer on Function Points - October 30th, 2007, 11:00 am -
12:30 pm EST
Click
Here to Register!
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