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Available free on the DCG
Website are numerous publications.
Today's spotlight
falls on a new article, "ITIL Key Performance Indicators" by
DCG Consultants Diane Bloodworth and David Herron, DCG
Founder.
If you missed the ITIL Webinar you can
download this white paper and understand the basics of how IT
organizations can set-up ITIL measurements to quantify
performance.
Click here publications
to download the full article...
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Newsletter Vol. 3 March 27, 2007
METRICS CORNER
with Sheila P. Dennis, CFPS
Practice Manager, Software Measurement and
Sizing
Better Estimation...What Does it
Take?
Everyone agrees that software estimating
continues to be an ongoing problem for IT managers. Sometimes
there is a perception that an estimation model is a black box
with a magic process from which the absolute answer appears,
when indeed, an estimate is just that – an estimate.
We need to reframe our thinking about estimating and
view it as a vehicle to manage customer and management
expectations based on the best available information at that
point in time. However, once unforeseen factors (scope creep,
resource issues, etc) have been introduced it is perfectly
reasonable, indeed essential, to re-estimate and to set
expectations anew.
Most organizations consider their
estimating practices to be ineffective, with costly overruns
and missed deadlines. They have no real sense of how to make
it better. However, if an IT organization is serious about
improving their estimating practices, there are solutions
available....
For a longer version length of this
article, "Why can't we estimate better...", Please click here
publications
to download the full article...
 DCG and OnTrack Webinar....5/1/07 and
5/3/07
“How coaching can improve the performance of
distributed IT teams and managers.” ...
Project teams
have evolved from a centrally located, single culture group of
employees to a globally distributed, multi-national team of
professionals. Team members may or may not be from the same
organization with the potential for different priorities and
company objectives. The barriers or risks inherent within
these team dynamics have become relatively well known. This
webinar will take a look at how team and executive coaching
can help distributed teams align across geographic and
cultural boundaries to improve their performance.
You
have two chances in May to attend this free, very important
webinar. Two dates and times are available, May 1st, 8:00 p.m.
EST and May 3rd, 11:00 a.m. EST
DCG's free webinar,
"How coaching can improve the performance of distributed IT
teams and managers" will be presented by DCG's Mike Harris and
David Herron in conjunction with Marilyn Edelson of
OnTrack...
Please click here for more on OnTrack
Coaching OnTrack
Coaching
Space is limited. Reserve your Webinar seat now
at: May
1st, 8:00 p.m. EST Register Now!
Space is limited. Reserve your Webinar seat now
at: May
3rd, 11:00 a.m EST Register Now!
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