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Available free on the DCG
Website are numerous publications.
Today's spotlight
falls on a new article, "Customer Satisfaction – Measuring the
Rate" by DCG Consultants Tom Cagley and David Herron.
From the abstract... "There are any number of reasons
why IT organizations execute a formal customer satisfaction
survey. Regardless of the reason the goal is to transfer
measurement of customer satisfaction from a post-facto
critique into a proactive process improvement tool"...
Visit our website to read the full article.
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Newsletter Vol. 2 February 27, 2007
 DCG has been selected to present 2 papers
at the IEEE EQUITY 2007 Conference in the The Netherlands.
This is the first IEEE Computer Society Conference on
Exploring Quantifiable Information Technology Yields and is
being held in Amsterdam, March 19-21, 2007.
Visit the
website at www.cs.vu.nl/equity2007
for more information...
Along with the Keynote
Speakers, Barry Boehm, University of Southern California and
Jan Pieter Herweijer former CIO of Ahold and Akzo Nobel, DCG's
Sheila Dennis and David Garmus will be presenting the
following papers on Tuesday, March 20, 2007
FP Lite(TM)
– Is It a Statistically Valid Method of Sizing Software? -
Sheila Dennis and David Herron
Agile Development and
Its Impact on Productivity - David Garmus
Defining ITIL Performance Measures - A new
DCG Webinar in 2 weeks...Implementing ITIL yields many
benefits as a common language, service structure and
methodology are applied to your IT processes. Adding key
performance indicators to ITIL helps you quantitatively manage
your ITIL processes at a high level.
DCG's free
webinar, "Defining Effective ITIL Key Process Indicators
(KPIs)" will be presented by DCG's Diane Bloodworth and Tom
Cagley of David Consulting Group. In addition to understanding
this proven approach to defining ITIL Key Process indicators,
you will be walked through a case study of defining measures
for a key ITIL process.
The webinar is next month, on
March 13 at 11:00 am EST.
Space is limited. Reserve your Webinar seat now
at: https://www.gotomeeting.com/register/639595386
Please browse the updated www.davidconsultinggroup.com
website...
- DCG CMMI Process Library and Industry Data
Subscriptions available now contact info@davidconsultinggroup.com
for more details.
- Check out the Capabilities
area and all areas of the updated DCG website
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